CASE STUDY:

PROVIDING SUPPORT IN A BILLING TRANSITION

In January 2021, Advanced Revenue Cycle Management began working with Hospice of Lansing in Lansing, Michigan, after its in-house biller retired. John Person, the executive director of the agency, needed expert revenue cycle management services and decided to consider outsourcing their billing needs. Looking for a reliable service provider that thoroughly understood the hospice billing industry, the agency contacted Advanced Revenue Cycle Management.

“We’ve been extremely happy with the service, responsiveness, industry knowledge and professionalism of ARCM”

CHALLENGES

AHM SOLUTIONS

“They have some insights about how you can do something better and how to smooth that out, and that has been helpful. We have a very good relationship and we enjoy the individuals that we work with.”

RESULTS

Advanced Hospice Management has helped the agency understand and enhance its overall billing processes. We were able to use their current electronic medical record (EMR) system, providing the agency with a seamless onboarding process. Along with hospice billing services, we have also been able to provide the agency with recommendations and outside resources to improve other aspects of their operations.

"There's no quesiton they know their stuff and
have been an incredible resource for us."