As COVID-19 has spread across the globe, no business or industry has been left unaffected – including hospice care. Everyone in this field has been quickly forced into adjusting operations, processes and more without any real preparation. These unique dynamics have forced agencies to work remotely, put emergency preparedness plans in place and face challenges they’ve never thought about before.
Since we began, Advanced Hospice Management has operated on the foundation of an elite remote workforce, so this transition has been significantly easier for our team to manage with minimal disruptions. We are built on a platform that prioritizes collaborative teamwork and efficient processes allowing us to get the information we need to accelerate the hospice revenue cycle.
We’ve put together some parts of our remote gameplan to help your agency navigate this new landscape!
- Keep a consistent schedule
- Despite all of the nuances associated with a digital workforce, consistency is key. We highly recommend that you follow some type of schedule with your team that everyone can stick to. This schedule should always have time allotted for team calls to help everyone feel connected.
- Prioritize open communication
- Good communication is now more important than ever. Thankfully, we have a wide variety of tools that anyone can use to quickly get in touch with another team member. It’s better to say too much instead of too little!
- Define your processes
- For us, this step is by far the most important. Your agency still needs to have defined processes for work – especially a universal method for prioritizing urgent matters.
- Talk to your billers
- Billers are going to face a large variety of challenges throughout this. They’re used to walking into a clinical office to get the information they need, but that’s no longer an option in most cases. Make sure they have the information they need to do their jobs properly so they aren’t paralyzed by inaccessible data.
As the week winds down, it should end on a high note with some team reflection. Everyone should discuss what went wrong, what went right and how next week can be even better. Team members should still feel like they’re all on the same page.
If you feel that working remotely is incompatible with your current billing operations, our team is here to help. Reach out to us to learn more about our services and ability to help your agency throughout these unprecedented times.
