CASE STUDY:
NON-PROFIT SUCCESS WITH AHM
Advanced Revenue Cycle Management worked with a non-profit hospice organization in Savannah, GA to handle their billing and collections as well as regulatory compliance standards. As the only non-profit Hospice company in the Savannah area, it was difficult to find an organization that was willing to help with their needs. Since AHM is fully remote, we were available and ready to help.
The Hospice’s goal was to organize and handle large amounts of billing and collections and make sure compliance and regulatory standards were met and maintained. The company was originally writing off 10% of receivables a year, equaling nearly $1M.
Another goal of the hospice company was to organize a process for their billing tasks. The Hospice wanted to be more knowledgeable on the correct coding statuses in regards to claims as well as put into place a simple, easy-to-follow procedure and process for the billing and collections sector of their organization. In addition to Hospice care, this company offers Palliative care and needed additional assistance with that billing process as well.
CHALLENGES
- Billing system was not as organized or as efficient as needed
- Faced challenges with the lack of knowledge and experience in coding and related billing regulations
- Experienced a high percentage of receivables each year
ARCM SOLUTIONS
- Set up a process to make billing and collections much more organized and efficient
- Continuous education surrounding compliance codes and regulatory standards
- Lowered the percentage of uncollected receivables
RESULTS
- ARCM met weekly with the Hospice company for nearly two and a half years to get everything compiled and put into place an efficient and organized system regarding billing and collections.
- The Hospice company originally spent 10 hours a week on billing and collections and now only spends 1 hour a week.
- ARCM educated workers and staff on the different codes, regulations and compliance standards surrounding billing and collections.
- ARCM helped the Hospice company go from 10% in receivable write-offs to 5% and also lowered the company’s total debt by 5-6%.
Advanced Revenue Cycle Management has been able to implement an efficient and organized process for the Hospice’s billing and collections, educated employees on compliance codes and regulation standards and lowered their total debt while also lowering the percentage of write-offs.
- Hospice CFO