CASE STUDY:

PROVIDING SUPPORT IN A BILLING TRANSITION

In January 2021, Advanced Revenue Cycle Management began working with Hospice of Lansing in Lansing, Michigan, after its in-house biller retired. John Person, the executive director of the agency, needed expert revenue cycle management services and decided to consider outsourcing their billing needs. Looking for a reliable service provider that thoroughly understood the hospice billing industry, the agency contacted Advanced Revenue Cycle Management.

“We’ve been extremely happy with the service, responsiveness, industry knowledge and professionalism of ARCM”

CHALLENGES

  • The previous biller retired and the agency was unsure how to move forward with its billing processes.
  • The complexity of the role made it difficult to assess the ability of a new hire.
  • The agency needed an experienced and reliable billing service that it could trust and rely on.

AHM SOLUTIONS

  • Provided the agency with a seamless onboarding process, as well as professional insights and resources.
  • Maintained clean accounts receivable.
  • Educated the agency about it processes.
  • Formed a strong relationship with the agency, providing dedicated billing services, high responsiveness and organizational support.
  • Managed electronic medical records and files for Medicare and Medicaid billing.
“They have some insights about how you can do something better and how to smooth that out, and that has been helpful. We have a very good relationship and we enjoy the individuals that we work with.”

RESULTS

  • By closely monitoring claims and managing electronic records, Advanced Hospice Management enhances the agency's overall billing process.
  • Advanced Hospice Management's high responsiveness and reliable support provide the agency with peace of mind knowing that its billing services are well managed.
  • Advanced Hospice Management oversees all bill discrepancies and effectively communicates, manages and corrects issues, creating a steady flow of revenue for the hospice provider.

Advanced Hospice Management has helped the agency understand and enhance its overall billing processes. We were able to use their current electronic medical record (EMR) system, providing the agency with a seamless onboarding process. Along with hospice billing services, we have also been able to provide the agency with recommendations and outside resources to improve other aspects of their operations.

"There's no quesiton they know their stuff and
have been an incredible resource for us."