CASE STUDY:

PROVIDING SUPPORT IN A BILLING TRANSITION

In January 2021, Advanced Hospice Management began working with Hospice of Lansing in Lansing, Michigan, after its in-house biller retired. John Person, the executive director of the agency, needed expert revenue cycle management services and decided to consider outsourcing the billing needs. Looking for a reliable service provider that thoroughly understood the hospice billing industry, the facility contacted Advanced Hospice Management.

“We’ve been extremely happy with the service, responsiveness, industry knowledge and professionalism of AHM.”

CHALLENGES

OUR SOLUTIONS

“They have some insights about how you can do something better and how to smooth that out, and that has been helpful. We have a very good relationship and we enjoy the individuals that we work with.”

RESULTS

Advanced Hospice Management has helped the organization understand and enhance its overall billing processes. We were able to use their current electronic medical record (EMR) system, providing the organization with a seamless onboarding process. Along with hospice billing services, we have also been able to provide the organization with recommendations and outside resources to improve other aspects of the organization’s operations.

“There's no question they know their stuff and have
been an incredible resource for us.”