CASE STUDY:
PROVIDING SUPPORT IN A BILLING TRANSITION
In January 2021, Advanced Hospice Management began working with Hospice of Lansing in Lansing, Michigan, after its in-house biller retired. John Person, the executive director of the agency, needed expert revenue cycle management services and decided to consider outsourcing the billing needs. Looking for a reliable service provider that thoroughly understood the hospice billing industry, the facility contacted Advanced Hospice Management.
“We’ve been extremely happy with the service, responsiveness, industry knowledge and professionalism of AHM.”
CHALLENGES
- The previous biller retired and the organization was unsure how to move forward with its billing processes.
- The complexity of the role made it difficult to assess the ability of a new hire.
- The organization needed an experienced and reliable billing service that it could trust and rely on.
OUR SOLUTIONS
- Provided the organization with a seamless onboarding process, as well as professional insights and resources.
- Maintained clean accounts receivable.
- Educated the organization about its processes.
- Formed a strong relationship with the organization based, providing dedicated billing services, high responsiveness and organizational support.
- Manages electronic medical records and files for Medicare and Medicaid billing.
“They have some insights about how you can do something better and how to smooth that out, and that has been helpful. We have a very good relationship and we enjoy the individuals that we work with.”
RESULTS
- By closely monitoring claims and managing electronic records, Advanced Hospice Management enhances the organization's overall billing process.
- Advanced Hospice Management's high responsiveness and reliable support provide the organization with peace of mind knowing that its billing services are well managed.
- Advanced Hospice Management oversees all bill discrepancies and effectively communicates, manages and corrects issues, creating a steady flow of revenue for the hospice provider.
Advanced Hospice Management has helped the organization understand and enhance its overall billing processes. We were able to use their current electronic medical record (EMR) system, providing the organization with a seamless onboarding process. Along with hospice billing services, we have also been able to provide the organization with recommendations and outside resources to improve other aspects of the organization’s operations.